|HomePricing / FeaturesTerms of ServiceOur ClientsHow-To
Wombat Web Hosting does not condone spam in any form. Unsolicited bulk email/messaging abuses resources and shifts advertising costs to the consumer. This page defines Wombat Web Hosting's policy on the use of bulk email/messaging in conjunction with its services.
In the past several years, the Internet has exploded with commercial activity. The breaking down of barriers between businesses and consumers has been facilitated by the rapid development of new technology, removal of 'middlemen', and tax rates favorable to online entrepreneurship.
We at Wombat Web Hosting are proud to support responsible commerce on the Internet - this is represented in our service offerings and unparalleled support. However, it has become apparent that the same environment that has helped this trend take off has also contributed to numerous cases of fraud and abuse of network resources.
In particular, "spam" has proven to be a major problem for many of our customers and the Internet at large. Spam is a common slang term referring to the sending of unsolicited email, instant messaging, or other communication to a large group of people at once. Variations on this practice include off topic (and usually promotional) messages on bulletin boards, guestbooks, Usenet newsgroups, or chat rooms.
Spam is strictly against our Terms and Conditions, and will result in the immediate disablement without refund of any customers who are found to have used spam in conjunction with their Wombat Web Hosting account.
The following policy dictates, in specific terms, what is considered acceptable use of bulk email/messaging by Wombat Web Hosting:
- Mailing list subscribers must specifically opt-into the list they are subscribed to. This applies to both new subscriptions and the bulk addition of addresses already subscribed via other means. Confirmation of a new account is handled using a single confirmation message sent to the subscriber's email address. This mailing will contain a URL that the user must follow to confirm the subscription.
- Users must not modify the headers of any message in such a way that purposefully obfuscates the origin of the message.
- Undeliverable addresses must be removed from all future mailings after no more than 5 bounces.
- Users are responsible for the practices of any affiliate program members they solicit the help of, as if they were hiring an outside advertising agency.
- Users using either outside advertising companies or 3rd party mailing programs must abide by the same policies and practices as those using Wombat Web Hosting's own bulk mailing list tools.
- All mailings from 3rd party mailing programs must provide clear and simple to follow instructions for opting-out of future mailings, and all reasonable attempts must be made to facilitate the removal of a mailing list subscriber at their request.All mailings directly from Wombat Web Hosting may be opt'd out of by removing one's self from the mailing group on their "Edit Profile" page.
- The user is advised and acknowledges that Wombat Web Hosting's electronic mail service equipment is located in California. In no event shall the user use Wombat Web Hosting's equipment in violation of California's anti-spam laws including California Business & Professions Code sections 17538.4 and 17538.45.
- It is strictly prohibited in conjunction with your Wombat Web Hosting account to sell software designed specifically to facilitate the practice of spamming.
- Predominately promotional messages must not be posted to bulletin boards, discussion forums, guestbooks, Usenet newsgroups, or any other similar service unless the operator of that service explicitly allows such messages. In the case of Usenet newsgroups, such messages must be specifically allowed in that group's charter.
- Wombat Web Hosting reserves the right to disable any account at any time should it feel there is a reasonable suspicion that it is being used in conjunction with the practice of spamming.
- Customers must substantially address all spam related inquiries by Wombat Web Hosting personnel within 72 hours. Failure to respond within a reasonable period of time may result in the disablement of the user's account.
By following these guidelines and respecting the privacy of your visitors, you can gain much from the responsible practice of commerce online. Of course, should you have any questions regarding the proper way to use bulk email with your web site, please contact us for more information.